Unsolicited patient complaints are associated with physicians’ risk management experience and law suit risk, researchers report in the June 12th issue of the Journal of the American Medical Association.
“A relatively small number of physicians generate a disproportionate share of unsolicited complaints in the same way that a relatively small group of physicians generate a disproportionate share of malpractice claims,” lead author Dr. Gerald B. Hickson, of Vanderbilt University School of Medicine, Nashville, Tennessee, told Reuters Health.
Dr. Hickson and colleagues conducted a retrospective longitudinal study of 645 general and specialist physicians.
The physicians all practiced in a large US medical group. Data were collected by the medical center’s patient affairs office from January 1992 to March 1998. During this period, there were 18,851 patient complaints.
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