MedscapeWire
Patients Want Online Communication With Their Doctors
Laurie Barclay, MD
NEW YORK (MedscapeWire) Apr 17 According to a Harris Interactive Survey reported on April 10, almost all Internet users would like to communicate with their doctors online, more than half would choose doctors based on their online availability, and more than one-third would even be willing to pay for this service.
"Currently very few people communicate with their physicians online and most physicians have serious reservations about giving patients their email addresses because
of concerns about reimbursement, privacy of patient information and potential malpractice liability," the authors write. "This will surely change."
In this nationwide, cross-sectional online survey of 2014 adults aged 18 years and older, most of those surveyed wanted to communicate with their physicians online (90%), ask questions when no visit was necessary (77%), make appointments (71%), refill prescriptions (71%), and receive the results of medical tests (70%).
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